Here at Shoot Straight, we greatly value your opinion. Our staff offers outstanding service and is dedicated to meeting your needs and helping you find the products you’re looking for at the best possible prices. That’s why what you have to say is so important to us. Below you will find some of the comments customers have to offer about our stores, service, and selection. If you too would like to add a comment, please do so. We would love to hear your opinion. Thank you for your patronage over the years, and we look forward to serving your shooting sports needs for years to come.
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July 2011 Customer Reviews
Today was the fourth time that I've used your indoor range. It is a pleasure to be able to shoot at a very nice range and great employee's. On my first visit i did not like one emploee's attitude or his manor. it did leave a bad taste and i wasn't sure if I would come back. I never saw that person after that and I want to tell that everybody you have there now is top notch and a pleasure to talk to. on my last two visits after shooting I did not intend to purchase any items. while looking around I was looking at holsters and the fellow I talked to was so helpful I purchased one.today i put my bags down to see how much I had in my wallet with that a very nice sales person asked if he could help and after he explained the features I bought the item I was looking at. it is a pleasure to come in your store. the only thing I can think of as a change would be your floor markings as to distance. I would really like to see the lines more clearly and the distance marked in feet or yards. it is very hard for me to tell the distance between lines the way it is layed out.other than that I can not think of any thing negative of your store, range or employee's. Thank you,
Richard W. - Cape Coral, Fl
Great customer service, great selection of weapons. Very professional environment.
Walked into your Casselberry store and was greeted by just about all your employees with a Hy how can I help. I expressed my concern with a older 357 S/W magnum not being able to open even though gun was never shot before and looked brand new from the outside. I was quickly introduced to Sal and he took the gun and worked with it for 30 minutes until barrel was releasing freely once again. Sal was extremely pleasant as was everyone in the store and even took the time to explain how to continue to clean the gun in the future. It is very pleasant to experience people whom obviously enjoy what there doing and take time for a new customer. This is what will make me come back to your store for any purchases or use of the gun range in the future. Sincerely.
Steve M. - Fern Park, FL
Hi, I am not gun happy person and my first time in shoot straight was on Monday August 29,2011. I was a very nice and friendly atmosphere. The sales people were very helpful. An I finally tried out my gun for the first time and I purchased it over 1 year ago. And because of the sales people my husband and I will be back in there shortly to purchase two more firearms. Thank you,
Shoot Straight Executives
I am writing to tell you how pleased I am with your employee, Mark Williams, at your Fort Myers store. He is very knowledgeable, courteous, and an all around nice guy. If you check your records you'll see that in the past 8 months or so I have spent about $20,000 in guns from your Fort Myers store. These purchases from your store is due to Mark's great customer service. I really appreciate his service and am planning on purchasing more guns from your Fort Myers store. Mark goes above and beyond to try and help me find whatever gun I'm looking for. Thank you. Regards,
We went to the Range with our friend Rick Graves on 8/24/11. He showed us how to fire a gun. We enjoyed it, so we decided to sign up for the class on September 19, 2011. We had a very pleasant experience. Everyone was very pleasant and helpful. We will probably will purchase a couple of guns if everything goes well in the class. Thank you,
My son and i came into the west palm beach store and were greeted warmly by staff. Everyone was very helpful with showing products and at the shooting range. We had a great time shooting and will certainly be back at this store for shooting and to purchase my next firearm.
Thanks, David D.
Dear Shoot Straight Tampa,
Just wanted to share the wonderful experience my husband and I had with you guys the last time we were in to visit. From the moment we walked in the door, we were greeted by friendly faces. Warren in the gun rental area was very accommodating. I felt that the gun rental and target shooting was a easy, exciting but also safe and thorough process. Bruce, was extremely helpful as well. He showed us several guns that he thought would be of interest to us and answered our many questions. Bruce was very knowledgeable, there wasn't a question he couldn't answer for us! We ended up purchasing a gun that day, and we are already in the market for our second!
Thanks Shoot Straight!
Emerick and Clarissa S. - St. Petersburg, FL.
I came in today to purchase my first rifle. I just moved to the Cape and was told this was the place to go. I went in with the intention of buying a .22 rifle and was given 5 star treatment by William V. He answered all my questions, was courteous, and respectful. His shift was over and he stayed an extra 40 minutes helping me choose a rifle. I ended up buying a Smith and Wesson M&P 15 (.223) with upgraded Magpul equipment. I am so pleased that Will went the extra mile and gave me personalized service. Also, Joseph G. greeted me as soon as I walked in and provided the best service I've ever received in any store. He helped me buy ammo, cleaning supplies, and even answered some of my questions. He helped me get in and out of the store without hassle. I am someone who is a loyal customer, and great customer service like this keeps me loyal. This experience was much better than my last. Thank you.
I visited Shoot Straight in Tampa intending to look and have a gun appraised. Ended up trading in one and buying two. Our sales person was Brant and he went out of his way to explain everything I asked. With employees like him, your business must be booming. Everyone else was courteous also.
Last Monday (8/22/2011) was my wife, Susanne’s first and nervous visit to your range since we had purchased her first hand gun from John the previous week. We both signed up at the range counter, were issued our blue ID cards, by a very friendly employee who really made us feel welcomed. We purchased some ammo, on our way in, for Susanne’s new .22. Her new hand gun came with two cylinders, .22LR and .22 magnum. I requested .22 LR, as John had originally informed us that since Susanne had never shot a gun before, he would recommend her starting out with the LR as it probably would have less of a kick than the magnum would. One of the employees at the range counter asked us what kind of cylinder was presently in our .22, and since we were unsure he proceeded to show us how we would always know. We discovered the magnum cylinder was presently mounted in Susanne’s .22. They were very busy at the range check-in, so he said he was going to have the “gunsmith” change the cylinders for us as he was having a little difficulty. He then informed us since this was Susanne’s first visit at the range since buying her hand gun, and it was a Monday when ladies are free that he did not have to charge us the normal range fee of $13.00 . He handed us a stack of silhouette targets, and told us he was taking our gun over to the gunsmith to put in the .22LR cylinder. We thanked him and then I followed him so I would know, for future reference, where the gunsmith was located. When the gunsmith had finished, I asked him if he had a few minutes as this was the first time Susanne had ever fired a gun and could he give her some advice and help in getting her started. He had no problem with my request at all. I introduced him to Susanne and then we followed him in to an empty range. He was absolutely wonderful in helping my 71 yr old wife feel very comfortable and at easy for her very first time. He spent aproximently 15 minutes with Susanne and we are so grateful for his patience and guidance. A short time later, Susanne was beginning to feel a little tired, so we decided she had done enough for her first time. Susanne brought her target in and you have no idea how surprised she was and how proud I was when we discovered 28 out of the 30 rounds she fired had hit her target. There was a young lady in the range next to ours that had helped us get Susanne’s target down so we asked her if she would like the remainder of our unused targets and needless to say she thanked us for them (if I had only known)! On our way out, we stopped to see the gunsmith, showed him Susanne’s target and thanked him very much for all he did in helping Susanne to learn and respect her new hand gun.
My wife & I have been coming to your store & range for the last few weeks. We are new concealed permit carriers & are eager to learn. I have purchased the monthly membership for myself & my wife enjoys the free ladies Mondays. I purchased a Ruger LC9 from you at the last gun show & I really enjoy shooting it. My wife has a Kel Tec 380 which we are not happy with. I'm looking to purchase either over the Labor Day Weekend or the gun show the following weekend.My wife seems to like the Smith & Wesson Bodyguard with the laser for her to carry. Your staff at the store & at the gun show were very helpful & took their time explaining the different options open to us. We are very pleased with the quality of your service & we are happy to have a place so close to home with which to hone our newly found skills. Thanks for all your help & knowledge.
Joe & Pat P.
To Whom it may concern:
Had a great day at your range with my son. As always your staff was courteous and helpful. The range was clean and organized. We had a great time and certainly will be back again.
Hello, I'd like to take this opportunity to comment on my experiences with the shoot straight Tampa store. 1st let me say that i am extremely pleased with all my experiences at this facility. I have bought 3 moderately expensive rifles and all purchases have been accompanied with world class customer service. The manager Bruce, has been profoundly helpful in locating items not in the store initially. All of the staff, from the manager, the tactical counter staff to the cash register people have been helpful, quality employees who have known available inventory, understood products, and have been extremely helpful. I plan on purchasing an additional 4 firearms this year and all will be from this store. Thank in advance for attention to my comments, regards
My husband and I visited your store in Ft. Myers today. When we walked in, everyone greeted us and someone walked up to us to see if we needed help. My husband brought in his Glock to get some night sights put on. The gentleman took the gun in the back and ten minutes later, came back out with it ready to go. The labor was only $25. My husband was very happy. We are hoping to get some range time in your facility soon. Thanks so much for the great service.
Tim and Karen S.
I purchased my first weapon on 23 August 2011. Your employee, Lance, was wonderful.
I knew the type of gun I wanted but he was instrumental in the accessories and explaining
how to effectively use each item. Lance was wonderful.
Today's visit was great, just as every other visit has been. I have spoken with most employees in the store, and every one seems very knowledgeable, as well as friendly and helpful. I was helped today by Sara K. The range was fairly busy for the middle of a week day, but the shells were cleaned up frequently by a gentleman whose name I forgot to ask for. Overall, I would rate this location extremely well. Every visit since the grand opening has been perfect, and this one was no exception. Please feel free to contact me via reply email should you have any questions.
I am a member since you opened your store in West Palm Beach. Great place to shoot and the way the store is laid out and stocked,
you make it easy to find anything I might need. All your staff is both helpful and knowledgeable and that's a plus.
Anyhow, I am one satisfied customer....
On August 21, 2011 I purchased a Ruger LCR. When I walked in the door I was not sure exactly what I wanted but I had done some research and narrowed the field. I was greeted by Otis and he showed me several makes/models of handguns so I could easily compare them. Everyone in the store was friendly and Otis was very knowledgeable about the products we talked about. Have been in the retail firearm business myself years ago, what really caught my eye was the way that everyone who handled my purchase made an independent confirmation that the gun was not loaded and therefore safe to handle. I was impressed with the staff, the selection and the price compared to other shops.
Overall a very positive experience. Sincerely,
Jeff C. - Bradenton, FL
My wife and I are considering getting a hand gun for home safety and decided to visit your Apopka store and have essentially no experience with guns. After wandering around for a couple of minutes we were approached by “Gunny” who proceeded to give us a short synopsis of the differences between pistols and revolvers, plusses and minuses of both and answered the many very basic questions we had. Overall we were very satisfied with our first visit and will be sure to return again once we do our due diligence (we are reading about the Florida gun laws). Thanks,
I recently purchased a 1911 Kimber and a spare mag. Two weeks later I went to the range to try it out. Before I could fire my first round I couldn't get the mag to feed a round. Took the mag to one of the sales reps who couldn't find a thing wrong. Instead of just leaving it at that he went and got the gunsmith and sent him in to the range to check it out. The smith found that the Kimber mag was the wrong mag for my Kimber 1911 and told me to take it to the sales rep who immediately swapped it out for the right mag. Great service.
I am writing to let you know of my recent Shoot Straight Tampa experience. I am a regular customer and shooter at Shoot Straight. My last experience was August 4, 2011 when your gunsmith installed TruGlo night sights and a Rocket trigger on my Glock 19. This is my third Glock on which they have installed these modifications. As usual, the work was done on time and excellently. It shoots like a dream. I cannot say enough good things about your entire staff. They are always very helpful and friendly. I drive 35 miles each way, past a number of firearm dealers and one shooting range to come to Shoot Straight Tampa and I have never been disappointed. Keep up the good work!
I really enjoy coming initial shoot straight. I purchased my very first gun at shoot straight from Dakin in the Fort Myers location back in February. Every time we have gone to the range we have come back to shoot straight for the range and to see Dakin and "window shop" ou next purchase!! Which currently is very close!! Dakin has answered all of our questions and definately is an asset to your company and very knowledgable!! All of the employees we have spoken to are very knowledgable in fact...But when you can relate and you walk in and someone remembers you...it definately adds the "personal touch" to every visit!! I will always be a shoot straight customer!!! Thanks Dakin!!!
I purchased a Ruger SR9C at the Tampa store on 8/18/2011. I was very impressed that day with the professional and friendly help I received form Bruce and Marie. It seems that most gun stores that I have visited have employees that are rather arrogant. They are generally rather short and unfriendly. That was not the case at your Tampa store. While shopping for a 9mm pistol, I visited the Tampa store 3 times and on each occasion the employees, Otis for one, were very friendly and helpful. It made the shopping a pleasure.
I can honestly say that I have been in your Apopka store 5 times in the past week and every time have dealt with someone differently each time. Never once have I been anything but overly impressed with the staff. My wife and I are needing two guns for protection and from rental to shopping to information EVERY associate has been great to deal with. More than willing to answer any and all questions and have shown us any firearm we have asked to see. Never felt like we were bothering anyone like most other stores. Prices are the best of all gunshops and look forward to the purchases I will be making. Thanks so much for a great experience.
We have a family membership, and came to the Ft. Myers gun range today. Our daughter came with us for the first time. Your employee, Josh C. was not only efficient in getting all of us checked in, but he also made our daughter feel at ease about shooting a weapon for the first time. We appreciate the good customer service, and we look forward to being loyal customers of Shoot Straight. Sincerely,
John and Trena M.
I've being going to shoot straight in Tampa since I moved here a few years ago. The armorer, Jeff has done multiple things for me in a timely and professional manner. I would be understating myself by saying I was pleased by his expertise. I highly recommend going to him for firearms work.
Good Afternoon, I purchased my first handgun at your store this A.M. Robert did an excellent job of walking me through the purchase. He answered all of my questions and showed me what accessories I needed. I left your store with a positive feeling about my purchase.
I just wanted to send a quick note to let you know that my visit today was excellent. The employees were all helpful and courteous. Josh c. was especially helpful and took time to answer all of my questions.
The staff was very helpful and worked with me on my revolver purchase, I'm a disabled Vietnam Vet and appreciated them giving me a military disc. It really helped. They thanked me for my service, which I thought was very thoughtful and considerate.
John E.C., Jr.
I like Shoot Straight. Personnel is very professional, knowledgeable and friendly. They are always willing to help. They helped me to choose the right gun for me by letting me try few different ones and by explaining pros and minuses of each. They even helped me to get a concealed weapon license by providing me with excellent training, certificate and application. They make everything easy. Today I used their shooting range again. I purchased some ammunition and targets. As usually my todays experience was excellent. I am a very satisfy customer.
Hello - I wanted to compliment your staff. My husband have been regular customers for several years. We have enjoyed shooting at your facility. The staff is one of the key elements. They are friendly, knowledgeable, and make us feel like one of the family. It's is certainly one of the things that keep us coming back on a weekly basis!!
Tamnah & Mario D.
To whom it may concern,
Just want to take a minute to thank the men in the gun repair shop. I have taken several weapons in for service and repair as well as specialty work ,service has always been consistent and delivery has always been in a reasonable amount of time.
Last week I went to check to see how my shotgun was coming along and as it happened they had just received the parts that morning. The repair was made and they called me back for pick up that afternoon. It was much appreciated as I went shooting the next day with it.
To whom it may concern,
I visited your store this morning in Apopka to purchase a 3.5 ghost trigger connector and have it installed along with a Hi Viz sight I had already purchased.
Mark M. was the store person who took care of me and I was treated well and was in and out within a half hour and the work done to my glock 19 was excellent.
Keep up the good work,
I wanted to thank all of the friendly staff members at the Apopka store that helped me with my first gun purchase. Buying your first gun can be intimidating but I felt at-ease in the store. Everyone was very helpful and informative. Ryan K. was one of the first people I dealt with, he was helpful and respectful to me and family. Because of this I will make Shoot Straight my first choice when I comes to gun purchases and Range time.
Our family has enjoyed meeting the people in your store. The Gun Show at the fairgrouds and then coming into your store today. Otis B. was very pleasant helpful and knowlegeble. He put up with our many questions and answered them clearly so that we were able to understand. Maria H. who was very patiently waiting for the State to call her back for our purchase was helpful updating as she could. My husband walks with a cane and she offered him a stool so that he could sit down. I enjoyed looking at all the weapons and watching the shooting range. We will definately recommend you to others and be back to do all our weapon and amno purchases there. Thankyou for our pleasant shopping experience and esp your helpful pleasant staff.
Vivian and Chuck H.
Wow! I am a very recent gun owner. I just purchased a 92-FS from your store. More importantly, my wife and I have have received care so far beyond our expectations, we could never thank you enough. Not only from Jeff, but everyone we have come in contact with including the two gentlemen who ran the beginners safety class on August 9th. My wife was very apprehensive about becoming a gun owner. Your staff changed that. Now we both completely confident not only in our purchase, but the fire arm as well. Thank you so very much. I learned about your store from Bubba the Love Sponge on the radio. He was right, this is the only place to buy and use your weapons. Thanks again,
I was in to pick up a Kimber I purchased at the gun show. I was helped quickly and got my purchases completed in no time. I was repeatedly asked by associates if I needed assistance while I was browsing.
Went to the Tampa Shoot Straight for the first time today. Our intentions were to go and check out the facilities and the range. My wife and I live just under a hour away. We have been to other ranges a lot closer then Shoot Straight but was not satisfied. When we arrived at Shoot Straight today we were amazed on how big the place is. There show room was the biggest show room I ever been in for a gun shop. We went to the range counter to to sign up for the rife and hand gun ranges. At the counter we met Dave and he was so helpful and respectful. He explain everything to us and did not rush us at all, he was very patient with all the questions we had. Told him we like to shoot and maybe join, but we first wanted to try the range out and check out the place. He said no problem and had us fill out the proper forms. By the time we finished with that the other gentlemen was taken our information and he was also very courteous. Before we got done with him my wife and I decided we wanted the family plain membership. We are so looking forward this next year there. It's the only 100 yard indoor range that I know of. I was a great experience shooting at Shoot Straight.
Mike & Sabrina
I had a shotgun I wished to use for deer hunting. Your Gun Smith in Apopka, Bret, was a tremendous help. He knew exactly the system I needed, was informative, and pleasant to work with. I was very impressed. I will be back with any future Gun Smith needs.
Got great service and help from Gunny
I just purchased a Ruger Model # 0662 hand gun and wanted to say thanks again. This is the 5th gun that I've purchased from Shoot Straight. David S. was very helpful and knowledgeable. Thank You I'll Be Back !
I purchased a used rifle last week and everything went well.
It was a busy night at the store. The wait was OK because everyone was busy with a customer. The Staff were professional and worked well together. The cashier was friendly...
It is a great asset to have a range attached to the store.
I want to thank you for a great shopping / purchasing experience I had at your Tampa store. I have attended several gun shows and shops and consistently you have very fair prices and far superior customer service. Your sales personel are extremely qualified and had answers to my questions and treated me as a valued customer. I asked for their names and they told me we are a team just write about your experience. They actually cared which sometimes seems rare these days. I just want to say thank you for the experience. I will see you soon for my future needs,
Hi, I am a very frequent patron at the FtMyers store, 100 miles from my home, but I won't shop anywhere else. I think you are the best in Florida and make all my purchases through you. Well done, its great to have a supplier like you.
I am currently searching for a Ruger P40 (pc40) carbine which is out of production. Do you have any supplier or maybe a used trade in available? Thanks for your time on this. BTW, I'm heading to the FtMyers store in a few hours to pick up a spcl order Glock. Thanks for your stores!
Sir/Maam, On August 5th I purchased and got a super deal on a SigPro 2022 in .40 caliber. The purchase process went very quickly and was handled in a totally professional manner by your staff.
Thank you for a super Sig and great buying experience.
My husband and I would like to let you all know that we went to this show on Sunday [Suncoast Gun Show]. All the Shoot straight employee's that we came in contact with were helpful and very professional. My husband would like to esp. mention Frank who helped us with purchasing 2- XDM's and I also purchased two LCP's Rugers for my daughter and I and I can not recall his name. I just believe that your employee's were very helpful and pleasant work with.
Vivian and Chuck H.
With all the “crazies” roaming our streets & communities now-a-days, including some personal threats, my 71 year 'young’ wife, Susanne, & I recently received, we have had some discussions pertaining to her having some sort of protection in our house that she could use if the situation ever arrived.
Two of our closets friends we have been discussing our concerns with, the wife has purchased 2 hand guns from your establishment and uses your range as often as possible along with her husband. Last evening when talking with them, they highly recommended we visit Shoot Straight Tampa as “they would help us out better than anyone”. Earlier in the afternoon yesterday, we happened to visit the Dick’s store in Wesley Chapel and to my surprise the salesman that was waiting on us in the rifle department, said “he would love to sell us a rifle, but my wife would be better off buying a hand gun, and recommended we go visit a store on U.S. 301 in Tampa “called Shoot Straight”.
We drove down... this morning to see for ourselves why your business was being recommended to us from different sources. When Susanne opened your front door for me (I am in a motorized wheelchair), I was quite impressed to see so many firearms in one building. I think Susanne was a little overwhelmed herself. Our sales person was Jon. Well let me tell you that Jon was the most patient, helpful, and dedicated to Susanne’s needs more than any sales person I have encountered in years. He spent over an hour + with us trying to find just the right hand gun for Susanne that she could use now... considering the age factor (even though to me she is still the girl that stole my heart...) Jon, after having Susanne try more than a dozen or so hand guns, finally found the perfect one for her, a Pathfinder 22LR/Mag Combo. She was able to pull the hammer back then pull the trigger, and/or continue to just pull the trigger.
Jon never lost his patience and was delightful to listen to him as he answered our many, many questions. With his total knowledge of all types of hand guns, the pros and the cons, and other questions I had about other items for sale, he was a professional’s professional. I certainly feel Jon is a vital link in the sales success of Shoot Straight.
In closing, I would be remiss if I did not mention how helpful Marie was in checking us out. She explained the many advantages of becoming a member of the NRA, which I was totally unaware of. The insurance on our new purchased hand gun is fantastic with the NRA and as a result of Marie, we signed up during the check out and we even were able to save $10 on our membership. She also was thorough in explaining various rules and regulations, i.e. transportation of the hand gun with and/or without a concealed weapon permit. You now have two more satisfied customers of Shoot Straight thanks to Jon & Marie.
Greetings, I stopped in today to purchase some accessories for the 930 SPX I bought from Shoot Straight. Everywhere I went in the store, someone asked if they could help me with something. I spoke with several people who were very informative and helpful. I am happy with my purchases today, and with all my previous purchases from Shoot Straight.
Larry, We just wanted to thank you for all the help that you and your staff provided during this past week. I had not purchased any firearms for over ten years and was not up to speed on what would best suit me and my family's needs. Everybody we came in contact with at Shoot Straight took the extra time to make sure we had all the information needed to be able to purchase the right guns to meet those needs!
A special thanks to Gunny for taking time to give my sons extra instruction on proper grip and sighting techniques. To be honest, I learned a couple of things myself...Thanks Gunny
The Range Staff were quick to react when we needed anything and made sure we understood and followed the rules without making us feel like we were being scolded. I purchased the 1 year family range membership and look forward to many hours of great fun for me and my family. We will tell all of our friends about our great experience and awesome pricing Shoot Straight in Apopka has to offer.
See You Soon,
On August 7 my wife and I purchase two guns (a sig 226 extreme and Walther PPS) and the experience was outstanding. The sales associates were knowledgeable and helpful and answered our questions. The range agents were also great to work with.
Thanks for everything were were completely satisfied with our purchases and the shopping experience.
Positive experience.. gunsmith Jeff most helpful.. and sold me more stuff.. Leach and Marie were professional and nice team work in their verification and sales. In and out on a busy day..very nice..
I literally drive from Hernando County to come to the Tampa Shoot Straight because of the variety selection and competence of the staff. I visit the range often and have purchased 3 firearms from this location exclusively. Thank you for Quality of Service.
My wife and I came in this afternoon to buy Mace for my daughter, who is leaving for college next week.
This trip to Shoot Straight was exactly like every other visit. Everyone ask you if they can show you something, if they can help you find something, if you are looking for something in particular, and if you would like information on the range. The employees walking across the store actually stop and ask you if they can help. And, it is all done in a profession, helpful manner, not in the condescending used car salesman way.
I don’t think there is another retail operation in Tampa that takes an interest in their customers the way Shoot Straight does. You guys consistently deliver the kind of customer service that everyone else talks about, yet falls far short of delivering.
Thanks, Greg B. – Valrico, FL
Just wanted to take the time and let you know your staff in Tampa on US 301 is impeccable, especially Josh and Nate on the tactical counter. John O. and Thomas are also very helpful with pistols and regular rifles. They always go out of their way to help me and provide unparallel customer service. Thank you for the great service.
As usual the store [Tampa] was well staffed and incredibly clean. Rich saw me walking around looking at various products and asked if he could help. Rich was very professional, knowledgeable, and patient. He let me take all the time I needed and answered all of my questions. And when his let his guard down for one second, the charming Marie jumped in offering the NRA membership. Marie too was a pleasure to work with as she explained all of the benefits available. It was like talking to friends. An excellent experience.
Hi, On August 3, 2011 my wife and I visited the Shoot-Straight store in Tampa. I needed an appraisal on a WW 1 Luger pistol. I also had a collection of rifles that we no longer used. All of the weapons were in operating condition.
We were greeted immediately by one of the salesmen and I explained that the purpose of the visit was to get some idea of the value of the Luger, for sale to a WW 1 re-enactor. I believe the salesman's name was Brian. He said he would discuss the value of the Luger with some others. He did give us some idea of its value.
I also told him we had six (6) rifles in varying calibers that I wanted to sell. He then got other salesmen involved to provide their sale value.
At this point we were introduced to Bruce Kitzis who is the store manager. In the end we worked out a deal that we were satisfied with and I believe Bruce was also.
It was a pleasant experience dealing with the different personnel who work in the store. They were courteous and polite and full of information regarding any questions.
It was a pleasure doing business with these people. It was my wife's first visit to a gun store and she left with a very pleasant experience. She is looking forward to one of our next "shooting" visits.
Frank & Mary F.
As usual my experience was great. I had a very good experience and got a lot of info from the gunsmith on my father-in-laws' old shotgun.
But all the sales reps were very helpful and knowledgable. Mark was the rep that took care of me at the register and he was very friendly and professional.
I always enjoy my experience at ShootStraight.
Carlton C. - Brandon, FL
I am a frequent visitor to the Tampa location of Shoot Straight and have been a customer of both the store location and the Gun Shows in Tampa and Palmetto locations in which locations, Shoot Straight is a vendor.
Bruce Kitzis, the Tampa store manager is truly an asset to your operations. He is on the floor, greeting and servicing the customers and in my case, has become one of the reasons I continue to return to you Tampa location for my shooting needs. It is a 50 mile trip each way as I live in Sarasota.
Today, Bruce responded to a telephone request to provide me with a copy of some paperwork that I needed to correspond with the state of Florida. Although he was off on Sunday, the 31st, he did the necessary research and copied the paperwork for me and it was waiting when I came to the store on Sunday.
I was also waited on by a gentleman by the name of Brant L. who listened to my need and ended up selling me the exact product to service that need. He showed me several alternatives but related some facts about his personal experience and we settled on a product that he recommended.
That's the type of service I have come to know and appreciate when coming to Shoot Straight in Tampa Florida. I appreciate the whole team there, including the gun smith crew who have, in the past, assisted me with my needs.
This location is truly a bright stone in the crown of your organization.
Terry M. - Sarasota, FL
I renewed my membership today, with a big surprise. I haven't been at the shoot straight location for several months now and I have to say what a difference. Seperating the member with the non members range check in is a huge plus. Love it!!! I regularly use the range at least once a week, and I hated how I had to wait in line for other people to fill out the paperwork. The new set up of the shelves is also better. David helped me with my renewal. What a professional person. He was very helpful and very costumer oriented... Great job guys.
Jan-Jun 2011 Customer Reviews
I went into the store Sunday (07/31/2011) morning to shot a few hundred rounds out of my rifle. When I was finished I decided maybe it was time to buy a handgun. I walked up to the counter at the Ruger area and spoke to John. I told him my price range, and what my intended use for this firearm would be. He walked me to each manufacturers display and gave me the pro's, and con's of each weapon per my intended use. In the end the Ruger SR9C perfectly fit my price range, and was definitely concealable on my person. The purchase price was $464.03 which actually feel below my cash limit so now I have a little wiggle room for ammunition. He directed me to Leah she was kind and courteous and cashed me out with no errors :) Overall my buying experience was great I am a customer for life, and I at-least shot once a week.
Cris A. I-H
Just a note to let you know, I was in on 7/30/11 to buy a Glock26 or 27. I was greeted by Jonathan (I think that was his name). He was able to answer all of my questions and pointed out various options and accessories that would work for these guns. He took me over to the holsters because I wanted to carry concealed. I was shown various models and choosed the Galco Skyops as the perfect mate for my new Glock27 Gen 4. I went right over to the range and fired off 50 rounds and she worked flawlessly. Thanks to everyone there that assisted in my purchase and experience at the range.
I love your store, I drive from Clearwater to see you. Its clean and well stocked and every visit I see something new that I want. Your staff is the best, they are courteous, knowledgeable and friendly. I purchased a Henry rifle on 7-25-2011, my transaction went smoothly as always, and I will keep coming back! Thanks and keep up the good work.
Donald G. - Clearwater, FL
My name is steve, and i had a new trigger assembly installed on a old smith and wesson .38 revolver that belonged to my mother in law, who was a hillsborough county sheriffs deputy. She carried this weapon with her on the job. It has a lot of sentimental value to my wife, since her mother passed away 3 years ago. Working with the employees at shoot straight was a great pleasure. And i look foreward to returning and purchasing a new hand gun. Thank you, shoot straight.
Used the rifle range for the first time on Saturday. Great facility!
Henry S. - Lithia, FL
On another note, Mike is the salesperson who helped me. He was very thorough and helpful. I felt he was honest in his recommendations. I was very pleased with his service.
Thank you for the great experience at your store today. The staff is very knowledgeable and helpful. You also have a very large selection of weapons at some of the best prices I have seen. I look forward to doing business with you again.
Hi, I would like to pass along my experiences with Shoot Straight at the West Palm Beach store. Josh one of the store managers always greets me by using my name and always answers all the questions I have. I have bought several pistols from the store and Josh was the main reason for my gun buys. I will continue to buy pistols and accessories at the West Palm Beach store due to Josh's great attitude and personality. Thanks again Josh for your expert and personal attention you give me.
Experience was great as always! I had a great time. Thank you.
I want to commend your store and staff on the excellent service they have provided me from the purchase of my gun to continued visits to your store. Purchasing a firearm could be an intimidating process, however your well trained employees have made this a most enjoyable experience. From directing me to the purchase of the firearm that suits me to very informative instruction provided by your highly qualified Instructors. I feel Shoot Straight provides the most reputable and informative store of any in the area. Thank you to all of your wonderful employees for a job well done.
I visited your store a few weeks ago and was impressed. Lou was a big help and pointed me in the right direction. I have made my selection of which handgun I will be buying at your store but am still looking for a rifle...
Thanks for your time.
Hello, I don't usually take the time to write a thank you note to a company, but I did want to let you know what a great experience I had at your gun store in Tampa. As a retired teacher I haven't had much experience with guns, but with the passing of my husband, my family insisted I get something to protect myself. I went into your store last week & was met by several very pleasant and informative staff. I probably asked way too many questions, but your people answered them all very patiently.
Eventually, I decided on a Smith & Wesson 637. I picked it up this week & asked for some education on the gun range, which your manager complied with. Once we settled on the right "light" load the gun was manageable & I left feeling very comfortable with it.
Your staff proved to be very helpful & knowledgeable. I am so happy I found your store!
My purpose is to commend your organization as a whole for having such good people and policies but mainly to praise two specific individuals in your West Palm Store. I live in Boca Raton and have traded and bought guns and ammunition (Yuri is another good one) from Shoot Straight at various shows in the past…I know handguns but not so much on rifles—and have always found the AK concept pretty confusing. Zach was incredibly helpful, showing me the various differences. Better still, he taught me some important new things and gave me good ideas… Once again, your guys (my good luck that they were both there on this visit) were the best in guiding me on the final point. The truth is that I could have paid a bit less (came close with Florida gun Exchange) at the show or on line but just wanted to do business with Shoot Straight and these guys in particular.
This is because they were very courteous, knew a ton about rifles and accessories and gave sound advice. However, of greatest significance is that they both did two things that many do not. The first is that they asked me pertinent questions while carefully listening to my needs and the second is that they did not try to push anything on me. They provided excellent information that allowed me to make my own decision with confidence and ultimately sell myself… So, Shoot Straight will be my first stop for future needs… Please keep doing what you are doing and I will happily keep buying from you.
Thanks again and best regards,
Tony R. - Boca Raton, FL
2010 Customer Reviews
I wanted to let you know what an excellent job your staff at your new WPB location does. I have gone from never having owned a gun or been comfortable around them six months ago to being the proud owner of four handguns, a shotgun, an AR-style .22 and my newest addition- a S&W M&P...
All but 2 were purchased at your store, in addition to a new kahr… I'll pick up later this week, also from SS WPB. I'm a member and i have brought over a dozen people there to experience shooting and/ or SS for the first time. I've bought thousands of rounds from you and will happily continue to do so. The big differentiator of your operation is the people you have working there.
A few people in particular deserve special mention. First and foremost, Josh is excellent at what he does and how willing he is to make his customers happy. I'm a thorough shopper and always seek a fair deal, but also reward my business to the right people, not just the cheapest. I have a high degree of confidence in the advice that Josh and his staff provide, and the fact that I feel if I have a problem with anything I purchase from him, it will be resolved with minimal hassle. This is why I will avoid buying a firearm from a show ever again. Josh has always sought to give me a fair deal, which I truly appreciate.
Three other people deserve special mention: Damaris, Roxy and Vanessa.
These three women have "converted" my wife from being terrified to even look at a gun to comfortably nailing bulls eyes with my glocks. They always seem to be in a great mood and go out of their way to put newbies at ease. There are others as well that deserve accolades, but their names escape me.
Thank you so much for opening this location and staffing it with great people. Congratulations on what surely will be a huge success. You deserve it.
Thank you again and all the best,
Todd, West Palm Beach
By the way....I was in the Tampa store a few weeks ago and bought a handgun, I was very impressed by the store and all the people working at this location. Not only were they very knowledgable about what they were selling, but were very friendly. It did not take very long to take care of the sale either being I have my CCW permit. One of the best gun shops I have been in. Very well stocked. Thanks for the help.
I want to say thank you again for the time you and Gunny spent with my grandson, Maddox. Saturday was his first trip to a gun store and his first time actually firing a gun. Because of the extremely positive experience we now have a new generation of shooter growing up. I am very proud of him. My wife, daughter, and son-in-law are all shooters and now my grandson has started his shooting experience. The 2nd Amendment is alive and well in our household.
Ive had the opportunity to visit many shooting ranges. That being said my best experiences have been at shoot straight. The locations I frequent are apopka and casselberry. The staff is helpful and don't mind assisting even the novice of shooters. I brought my mom oneday and the staff helped her buy her first handgun.
I only have one suggestion that I hope would be taking into consideration. I know shoot straight had plans on expansion and I really hope to see a location close to the ucf area. I know of one range (that ill keep nameless) close to my location but I always bypass it by 20miles just to get to the closes shoot straight. I see a larger customer base in this area and hope to see one around here someday.
My name is Vincent Savage. Recently there was some bad blood and flaring tempers between Shoot Straight and myself. Many negative comments and reviews were posted against this company by persons who knew what had happened. Long story short......... Shoot Straight decided to step up and solve my problem even though the Manufacturer would not. I feel terrible that all this has taken place. HK would not make good on a weapon failure i had.
HK pretty much left SS and myself hostage for over two years. Finally Mr A…, Pres. of SS called HK and threathened to pull their line of Firearms off the floor. Mind you SS is a multi location MultiMillion dollar operation.
A new gun was given to me and Shoot Straight and I will continue our mutually beneficial relationship. Currently working in...........but when i return , i plan on shaking these gentlemens hands and go on a shopping spree. Nobody does Guns like Shoot Straight!!! Great Selection and service. Again, my sincerest apologies for the rift. Best and continued success to all of you.
Vincent Savage, Argelia
We generally shop at the Apopka Shoot Straight, you are my preferred gun seller, having made multiple purchases over the past 2 years both myself and my brother... Really like the website!
Bought this [Beretta 92/fs] at the West Palm beach location and got a great deal.
Frank Zumpone (FB)
Thanks West Palm Beach Store! Best range ever.
Bob Marks (FB)
I just purchased and fired for the first time, your SW9VE 9 MM semi auto pistol. It was a great experience. This is an excellent handgun and the price is nominal. I took the pistol out of the box and unto the firing range. I fired 50 rounds and was amazed at the results. Tight groups and mostly in the red. If this is how the gun performs new, I can't wait until it breaks in. I definitely recommend this pistol for anyone who wants an accurate weapon at a small price.
Please expand to Brevard County!!!! We need a nice indoor range plus I need an to go shopping :)
Ceaira Crawford (FB)
Great Location, Great Staff, Bought a Glock and A Year Membership Josh is the man!!!!!!!! Very Helpful and always cool under pressure.
...As usually, very helpful staff that took time with my wife and I. Nice to see customer service is not dead at your store [Shoot Straight Lakeland]. The P238 shot well and held a reasonable tight pattern - very acceptable for my wife. The Kimber Ultra 45 caliber is still the most accurate. Thanks for all your help and your staff is great. We look forward to visiting and going to the range.
I go to the Casselberry location's range on a weekly basis and the staff is just great. Competitive prices on firearms, no bull sales pitches, and they always remember your name. Says a lot about a company.
They'll have my business for many years to come.
The store is great, very good prices, staff is professional and knowledgeable, and whatever you're looking for they have it.
Took my concealed weapons class there last week. Nice store. Women shoot free on Mondays with purchase of ammo.
Jessica Laurain Beegle (FB)
We visited your store in Tampa, yesterday we where greeted by a friendly person, and that was the beginning of a very courteous, friendly and professional, visit that, ended by me purchasing a SIG… from your store, your employee Lou treated us as we where to only ones at your store, kudus to you and to your employees, keep up the good work. we will recommend your establishment to all of our friends. May god bless.
Edwin Garcia, Spring Hill
2009 Customer Reviews
Awesome Shooting Range & Great Deals.
SteelCity Subs (FB)
I wanted to let you know I swung by last night and purchased the gun. I wanted to say thanks for responding to me so quickly with the info I was looking for. I’m positive I will be doing business with you guys again in the near future. Thanks again.
We came in Lakeland Store today to shoot our 9mm, Great Place & everyone is friendly. =)
Richard Virginia McKinney (FB)
I was at the show in Fort Myers Sunday morning. He [Jay] was showing me the Ruger LCP and some other guns. I really enjoyed speaking with Jay and appreciated his attitude and knowledge. I had to leave to help my brother with something, but was very close to buying an LCP from him that morning. I will be calling your Fort Myers store about several items and that is all due to Jay's help. I feel bad he will not get a commission if I make a purchase, but wanted to mention what a great job he did.
Andy Singer, Marco Island
I recently purchased a Smith & Wesson M&P .40 at your location in Tampa FL. First let me say that I am extremely pleased with my purchase. This is my first handgun purchase, and I am very glad that I chose Shoot Straight for my purchase. I was assisted by Bobby in my decision of which firearm to purchase, and he was very helpful and spent quite a bit of time with me going over the benefits of several different firearms for me to choose from. He didn't push me in any one direction, just spent the time answering my questions and letting me handle the handguns so I could make my choice. I really appreciated that and it made my experience much more comfortable. I was also watching the rest of the staff as they worked around us helping other customers and was very impressed with how friendly they were and how willing they were to help each person. Please forward my thanks on to the store and let the owner of Shoot Straight know that they have done a great job in putting together the team in this location. Thank You!
Steve Melton, Wesley Chapel
Purchased a firearm from you folks this weekend had a great experience looking forward for you folks to open up in S Florida. Thanks
On June 5th, 2010, I went to the gun show at the Fairgrounds just to get some ideas on prices. I had a weapon in mind that I wanted to eventually purchase from a store in Largo. I thought that it was a little overpriced, so I wanted to compare prices. I walked up and down the aisles, and it seemed like everyone was more interested in eating lunch at their booths than in discussing the weapons they had for sale.
I approached your section and was amazed at how professional your displays and employees looked. I was immediately greeted by a male on your staff and asked if I needed some help. I replied that I was interested in the Kel-Tec PF-9. He knew exactly where it was and produced it for me. I looked at it and he told me everything about the weapon. There was no pressure to buy, and I thanked him. The salesman asked me if I had been pricing them. I told him I had. He made me an offer and I was sold. I was so impressed with his knowledge, professionalism, and courtesy, that I said yes.
If this is the way you treat all your customers, I will be traveling to your store in the near future for some more purchases. It would be worth the drive for me to have that kind of salesmanship. Thank you very much for the weapon and the excellent service.
Robert Marker, Treasure Island
Salespeople and range personnel are very easy to talk to, knowledgeable and friendly
Your prices are very competitive with other stores and the Internet (when you factor in shipping and FFL transfer fee).
As far as the Orlando area goes, Shoot Straight (Apopka) is the best place to buy or shoot. Largest selection, fair prices & best range.
I travel around the state and frequently take my shooting bag, many of the stores and ranges I have encountered are so bad, I refused to waste the time or money on them.
Many of the stores are poorly stocked, cramped and poorly lighted. I have been ignored by salespeople. In some cases I don’t seem to speak the right language.
I purchased an AR-15 Friday 4.30.10. Josh took the time to thoroughly go over the rifle, disassembling and reassembling it.
He offered to assist on the range to help me zero the site as well as assist me in learning his technique to fire and aim accurately. He was also willing to answer any questions I had.
Too many times we are quick to complain and never take the time acknowledge someone for their efforts. His assistance was greatly appreciated.
I have nothing but positive things to say about the store. Each time I visit, I am overwhelmed with the assistance and attention I receive.
I will be sure to do repeat business and refer others to your store.
I have been buying guns from this store for the past several years and I am quite happy with the entire staff; in particular, Lee, Steve, George, Jeff, Song and Josh. All of them make you feel at home and are there to answer any questions that I may have.
Again, thanks for the awesome service and I look forward to many more purchases of handguns and equipment.
Les Philip, USNR
Recently my husband and I took two private lessons with Jared, your instructor. We discussed your store during your well-advertised Anniversary Sale. We wanted you to know that your staff was pleasant, knowledgeable and very helpful. Jared did an outstanding job working with two older beginners. We appreciated his sense of humor and teaching abilities. Please thank your staff for a great experience. You have wonderful people working for you.
Jack I. Johnson - Wesley Chapel
I was in your Casselberry store looking at guns yesterday, I just want to pass along that George M. helped me out in selecting a gun. I left and had a few errands to run, I came back later and he remember right what I was looking at and was interested in. He was a big help in purchasing my new firearm. I will definitely refer friends looking for firearms to your stores and continue to come there for my own purchases in the future.
Your Tampa store on 301 is staffed by polite people who offer friendly service to customers. I won't buy anything from anyone else, anywhere. That good friendly service goes a long way!
Jack I. Johnson, Wesley Chapel
I just wanted to send this letter to tell you about my wonderful experience today at the opening of your Fort Myers Store. I purchased today a Springfield XD .45 ACP and had Meprolight nightsights installed on it as well. Today I received excellent service, got a fair price and came away an extremely happy customer. I want to thank Chris, Steve, and Joe for their attentiveness and hard work to make sure I came away happy. I wish I would have had more time today, because i would have liked to have taken advantage of your awesome range...maybe next time. Because of this experience today, Shoot Strait is going to be the first place I will send my family and friends for their firearm needs. You now have a new loyal customer in Fort Myers. Thanks Again!
Luis D Urrutia
I purchased my first firearm at your store last month. Jay was the sales person who helped me. Very patient with me, as I asked him a million questions. I appreciated him taking 90 minutes with me and telling me all I needed to know to select a proper gun. The day I picked it up, Ross sealed the deal and went to the range with me, giving a once over and hanging out while I fired off a clip. All in all, a great consumer experience.
We have been studying the law, dry shooting, and doing everything else as one should in regard to self-defense. Fortunately we did get a good start last year with a good retiring gun instructor who told us to find the most professional facility for total peace of mind, safety and to have a source for fresh ammo and clean guns with custom features installed by a professional. So after 9 months of searching, we discovered Shoot Straight Apopka.
Now let me tell you, this once upon a time US Marine and fanatic for detail and his wife were immediately impressed by everything we saw including the people, parking, sales area, pre shoot weapons inspection, clean range, clean bathrooms, new product inventory, fresh out of the box pistol inventory, great selection of the best ammo at reasonable prices and the knowledge of the business that apparently everyone there has and can share in a customer friendly way. Our Shoot Straight contact, Britt, is working with us to determine what our next pistol models should be in order to move in the right direction. We should be doing that on our next visit as Sandi appreciates Britt’s knowledge and thoughtfulness. And now after three visits, we are totally sold that we have found our personal total gun facility, ammo & accessories source and ‘home on the range.’ We can see the value of the membership and will be joining so we can participate in all of your offerings. Thanks to whomever put this all together and manages such a great facility so we can Shoot Straight too! We both have our Concealed Carry Licenses, however we see the value in participating in your advanced training you may offer.
Sandi & Mike Mosier
I am a big fan of Shoot Straight in Tampa. If I can give you any advise for your site that has helped us is to have as many videos as you can. Any web site I visit and anyone I suggest, keep as many videos as possible. Great shop you all have and Scott Patrick is the best.
Capt. Bret Gamrot
We love SS and shop there when time permits (both locations). My wife Judy wants the Ruger 380 LCP. Should we wait for the SS Web site?
Nick and Judy, Orlando
I recently purchased a gun at your store. This letter is to make you aware of the pleasant experience that I received. The sales person that assisted was Josh W. I am a novice about guns. Josh was very helpful by explaining the different guns that were available. He was very helpful and knowledgeable. After my 3 day waiting period Mack assisted me in the property loading and handling my new purchase. He allowed my 3 daughters and me to fire the gun at the range. I had visited a different gun store and didn’t receive the treatment that I did at your store. It was enjoyable to be assisted by such knowledgeable employees; you should be lucky to have these 2 men. Thank you!
Hey, I have got to say since Shoot Straight has opened I been in several times and bought a couple nice pistols. I got any and all my questions answered, even got some info on a old civil war musket. If your in the market for a new or used weapon give them a try I think once you do you want go anywhere else! I am 100% pleased with there sales and service!!
Cliff Hancock (FB)
I recently spent many hours in your Tampa store after renewing my interest in firearms. I had lost this interest following my retirement twenty years ago.
I was amazed by your large presence at the Tampa Gun Shows and decided to visit the store. Needless to say, I was impressed at the store size. I started looking around in some Pinellas County gun shops and found many sales personnel very disinterested in their customers. This was far from true at your store! I met many informative sales people and found Tim, Josh, and John H. especially helpful. I came to your store to look at a pistol after obtaining a sale flyer at the October gun show. I ended up looking at everything and spent four hours their on my first visit. I returned the next day to look again and to wait for my wife who was visiting nearby. I learned a lot about new advancements in pistols during the past twenty years when “Tim” was especially helpful. Some of your store personnel kidded me saying they would have to put me to work. Tim and John H. were especially helpful in my purchase of a Springfield M1A.
I have visited your store five times during this short period and bought two rifles there and at Dec. gun show. I am already planning my next purchase based on what I learned from “Tim” who it seems works on Sundays. Tim especially educated me on new pistol designs and gave me good advice. He is a wealth of knowledge with outstanding interpersonal skills. I really appreciated them spending some time with me and will frequent you business based solely on those personnel I have met.
Tom, Tampa Resident
Shoot Straight Lakeland is a very nice indoor range with 9 pistol and 3 rifle lanes. We were hesitant to go shooting on a Saturday afternoon because we thought it would be packed. Surprisingly, it was not very crowded. The staff is very pleasant, the store and range are exceptionally clean.